Shipping, Refunds & Cancellations
SALES, SHIPPING, AND RETURNS

Blue Loft accepts the following credit cards: Visa, MasterCard, and Maestro and American Express (Through PayU Payment gateway). In addition to that you could also pay through Net Banking and Bank Transfer Option or Cash Deposit Option to the Inspired Lifestyles Private Limited Bank account. For Cash deposit option above Rs.2,00,000 you are required to submit a copy of your PAN card as per the governments regulations. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. 

For a multiple product orders, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of Blue Loft offer to sell. Blue Loft reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. We will ship your order as it becomes available.  However, there may be times when a product you have ordered is out-of-stock, which may delay fulfilling your order. Blue Loft will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. Blue Loft cannot guarantee when an order will arrive. Consider any shipping or transit time offered as an estimate. Fulfillment mistakes that Blue Loft makes resulting in the shipment of incorrect product to you will also be accepted for return seven (7) days from the date of delivery of the product. See Blue Loft's complete Shipping & Return policy for further details. When returning products please return unused and with the original packaging, The logistics partner(s) reserve the right to refuse the pickup of goods which are not in proper condition as per the guidelines and may get damaged in the reverse transit. Any additional packaging material sent by the company for reverse logistics may be chargeable further.

HOLDING COST OR DELAYED DELIVERY CHARGES

Holding Cost will be applicable to your order if the order is ready for dispatch but has been withheld in our warehouse on your request. Apart from the standard delivery timelines we offer an additional 2 weeks as a grace period in the event of your non-availability to accept the order, post this a 'Holding Cost' will be applicable to your total order value on a monthly basis. We will notify you via an e-mail with a detailed breakup of the charges levied (on a monthly basis) and/or bill you pro-rata for the number of days (in case it's less than a month that the order delivery has been withheld on your request)

The 'Holding Cost' is calculated at the rate of 5% per month against the total value of the order. An 18% GST is applicable for this service. The same policy will also be applicable for partial orders withheld in our facility on your request. The 'Holding Cost' have to be paid for, before we dispatch your order from our warehouse.

REFUNDS

We carefully inspect each item prior to shipment, and also require your inspection and signature upon delivery. Should you discover a defect in your furniture, however, please contact us immediately. Furniture that is refused because it does not fit through an entryway will be customer’s responsibility as we encourage to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will offer replacement or refund for any defective items within 15 days of the receipt of the product in our warehouse. This means the once the refund is approved, the customer will get the refund within 15 days in his/ her account. For merchandise picked up at home, refunds will be processed once it has been received at our warehouse. Depending on your pick up location, the processing of this refund can take up to 30 days.

CANCELLATIONS

Orders once placed cannot be cancelled, changed, returned or refunded (except as stated in the refund policy) at any time.

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